Payment Policy

Introduction
This Payment Policy outlines the terms and conditions for making payments through online payment gateways on our website. By making a payment, you agree to comply with this policy.
Accepted Payment Methods
We accept a variety of payment methods through our online payment gateway, including:
  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard, American Express
  • UPI (Unified Payments Interface)
  • Net Banking
  • Mobile Wallets
  • Other Digital Payment Methods: Phonepe, Gpay, Paytm, etc.
Payment Process
  • Order Placement: Select the products or services you wish to purchase and proceed to the checkout page.
  • Payment Information: Enter your payment details securely on our payment gateway page.
  • Confirmation: Once the payment is successfully processed, you will receive an order confirmation via email with the details of your purchase.
Payment Security
  • Encryption: All transactions are encrypted using secure socket layer (SSL) technology to ensure your payment information is protected.
  • Data Protection: We do not store your payment details on our servers. All payment information is processed through our secure payment gateway provider.
  • Fraud Prevention: We implement various security measures to protect against fraud and unauthorized transactions.
Payment Verification
  • Verification: In some cases, we may require additional verification or information to process your payment. This could include identity verification or additional documentation.
  • Failed Payments: If your payment fails, you will be notified, and you may need to use an alternative payment method or contact your bank for further assistance.
Payment Disputes
  • Dispute Resolution: If you encounter any issues with your payment, please contact our customer support team immediately at info@maatrum.com.
  • Chargebacks: If you dispute a charge with your bank or credit card provider, please notify us so we can work together to resolve the issue.
Refunds and Cancellations
  • Refund Policy: Please refer to our Refund Policy for detailed information on how refunds are handled.
  • Order Cancellation: If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or delivered may not be eligible for cancellation.
International Payments
  • Currency: All payments are processed in Indian rupees. For international transactions, your bank or credit card provider may apply additional fees or exchange rates.
  • Customs and Duties: International orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the customer.
Contact Information
For any questions or concerns regarding our payment policy, please contact us at info@maatrum.com
Changes to the Payment Policy
We reserve the right to modify or update this payment policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically for any updates.

Refund Policy

Introduction
We are committed to providing our customers with a seamless and satisfactory experience. This Refund Policy outlines the conditions under which refunds will be processed for payments made using online payment gateway.
Eligibility for Refunds
Refunds will be considered in the following cases only upto 15 days from the date of payment:
  • Order Cancellation: If the order is canceled by the customer before it is processed.
  • Unavailability: If the Product / service ordered is out of stock or unavailable.
  • Service Issues: If there are issues with the services rendered that are not as described.
  • The Refund shall be only considered in the event there is a clear, visible deficiency with the service or product purchased from us.
Refund Process
To initiate a refund, customers must follow these steps:
  1. Contact Customer Support: Email us at info@maatrum.com with your order details and reason for the refund request within 4 hours of making the payment.
  2. Verification: Our customer support team will verify the details and process your refund request.
  3. Approval: Upon approval, the refund will be processed and credited back to the original payment method.
Refund Time Frame
  • Processing Time: Refund requests will be processed within 7-10 business days from the date of approval.
  • Credit Time: Once processed, the refund may take an additional 3-5 business days to reflect in the customer's bank account, depending on the bank’s processing time.
Non-Refundable Situations
Refunds will not be processed in the following scenarios:
  • Incorrect Information: If the customer provides incorrect or incomplete information resulting in a failed transaction.
  • Change of Mind: If the customer changes their mind after the order is processed and shipped.
  • Non-Compliance: If the refund request does not comply with our terms and conditions.
Partial Refunds
In certain situations, only partial refunds may be granted:
  • If you have made payment for multiple services under one payment, then refund will be processed only for the services where we have not started the process.
  • If the refund request is made beyond the allowable time frame for certain products or services.
Contact Information
For any questions or concerns regarding our refund policy, please contact us at info@maatrum.com
Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically for any updates.